Returns & Exchanges
At TOCOL, we stand by the quality of our electronic accessories and offer a 30-day window for returns or exchanges to ensure your complete satisfaction. If your product is defective or does not meet your expectations, we provide a streamlined process for a full refund or replacement.
Initiate Your Request
Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, ensuring all screen protectors, cases, or accessories are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our quality control team inspects the returned electronics, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing