Frequently Asked Questions
Everything you need to know about your TOCOL experience
What is the standard shipping time for orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days within the continental United States, while international shipping may take 7-14 business days depending on the destination.
What is your return policy for electronic accessories?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Do TOCOL screen protectors come with a warranty?
Yes, all our premium screen protectors and cases come with a limited lifetime warranty covering manufacturing defects and installation issues.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are TOCOL cases compatible with wireless charging?
Yes, our cases are specifically engineered with high-grade materials that allow for seamless wireless charging and MagSafe compatibility without removing the case.